Shipping and Returns Policy
At Foam Solutions, we strive to ensure a seamless shopping experience, and our commitment extends to efficient shipping processes. Here’s what you need to know about our shipping procedures:
- Stocked Items: Orders containing stocked items will be processed and shipped within 24 to 48 hours after your purchase.
- Out of Stock Items: If an item is currently not in stock, please allow 2-3 business days for us to process and dispatch your order.
- Made to Order Mattresses and Bases: Our mattresses and bases are crafted with care and are made to order. Please anticipate a lead time of 5-7 business days for these custom items.
- Lead Time Disclaimer: While we strive to maintain accurate lead times, please be aware that unforeseen circumstances may occasionally impact our ability to adhere to these estimates. We appreciate your understanding in such instances.
We want you to be completely satisfied with your purchase from Foam Solutions. To facilitate a smooth return process, kindly review the following guidelines:
- Damaged or Altered Items: Unfortunately, we cannot accept returns or exchanges for items that have been altered or damaged after receipt. Please inspect your order upon delivery.
- Original Condition: To be eligible for a return, your item must be in its original, unused condition. We understand that you may need to try out certain products, but please ensure they remain in their original state.
- Manufacturer Defects: If your item is defective due to a manufacturing error, we’ll gladly exchange or refund your purchase.
- Return Timeframe: Please initiate the return process within 30 days of your purchase. After this period, we may not be able to accept your return.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturer defect.
Thank you for choosing Foam Solutions. If you have any questions or concerns about our shipping and returns policy, please feel free to reach out to our dedicated customer service team. We’re here to assist you!